Shipping and Returns


Please note: Orders CANNOT be changed, modified, or canceled after checkout!

We will only accept one discount code per order.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at larobemobile@gmail.com or call us at 334.647.1300 for assistance!

 

Shipping

Shipping within the United States is based upon the USPS Flat Rate Charge.

Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped out of our warehouse.

La Robe Boutique is NOT responsible for:

Incorrect or Undeliverable Address:  It is the responsibility of the buyer to make sure he or she enters the address correctly.  We are not responsible if the package is shipped back to us due to an incorrect or undeliverable address.  We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days.  After 14 days, the items will be donated to charity.  

Delays with USPS shipping:

Products that are lost or damaged in the mail. The US postal service will be responsible once we ship the packages.

Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed if you have not received.

Carrier Contact Number: USPS 1-800-275-8887

 

 

Returns

Return Address:

La Robe Boutique ATTN: Returns

1940 Mulberry Street

Montgomery AL 36106

Accessories are all FINAL SALE

Sale items are all FINAL SALE

All returned items must still have the original tags on them. Shoe boxes must be encased in another box for shipping to protect the items. If the shoe box is damaged we will not accept a return.

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once it will not qualify for a return.

Merchandise may be returned for ONLINE STORE CREDIT ONLY within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

When making a return, please include the original invoice and any notes as to why it is being returned.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item. Store credits will expire after 12 months.

Exchanges

Due to limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for ONLINE STORE CREDIT ONLY.

 

 

 


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