Shipping & Returns
Shipping & Returns
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
We will only accept one discount code per order.
If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at email@example.com or call us at 334.647.1300 for assistance!
Shipping within the United States is based upon the USPS Flat Rate Charge.
Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped out of our warehouse.
La Robe Boutique is NOT responsible for...
Incorrect or Undeliverable Address:
It is the responsibility of the buyer to make sure he or she enters the address correctly. We are not responsible if the package is shipped back to us due to an incorrect or undeliverable address. We will hold the merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Delays with USPS shipping:
Once an order leaves our facility, the US postal service is responsible for any damaged or lost packages.
If a package is marked delivered by the USPS, you (the buyer/customer) will need to contact your local Post Office in order to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed if you have not received your package.
Also, please note that during the holiday seasons shipping/delivering of packages may be delayed due to high demand. Thank you for your patience! We are here to help you.
Carrier Contact Number: USPS 1-800-275-8887
Returns (Online Store Credit ONLY*)
La Robe Boutique ATTN: Returns
4356 Old Shell Road
Mobile, AL 36608
Accessories and any sale items are considered FINAL SALE and are ineligible for returns.
All returned items must still have the original tags on them. Shoe boxes must be encased in another box for shipping to protect the items. If the shoe box is damaged we will not accept a return.
Returned merchandise must be UNWORN and UNWASHED. Items that appear to be worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
*Merchandise may be returned for ONLINE STORE CREDIT ONLY within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
When making a return, you MUST include the original invoice and any notes as to why it is being returned.
If approved for a return, a gift card code for the amount of the item will be emailed to the email address on file within 5-7 business days after we receive the returned item. These gift card codes will expire after 12 months.
Due to limited quantities and high demand of our products, we are unable to offer exchanges on any items. Again, returned merchandise will be processed for ONLINE STORE CREDIT ONLY.